Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your hardware must be in the exact condition that you received it: unused, uninstalled, and completely free of any scratches, mounting marks, or thread wear. It must also be in its original packaging.
To start a return, contact us at engineering@goldencoastoverlanders.com. Returns must be shipped to the following adress at: 850 E Jefferson Blvd, Los Angeles, CA 90011.
If your return is accepted, we will send you instructions on how to send your package. Please note: Customers are responsible for all return shipping costs. All returns are subject to a 5% restocking fee. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at engineering@goldencoastoverlanders.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Fitment & Version Exchanges:
Please double-check your truck's tailgate configuration (Standard Manual V1 vs. Power V2) before ordering. If you accidentally order the incorrect version, do not attempt to force-install the hardware. To be eligible for a version swap or return, the billet anchor and stainless hardware must be completely uninstalled, free of tool marks, thread wear, or scratches, and in its original retail packaging. We cannot accept returns or exchanges on hardware that has been mounted or marked up during a mistaken installation attempt.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the hardware is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your hardware must be in the exact condition that you received it: unused, uninstalled, and completely free of any scratches, mounting marks, or thread wear. It must also be in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 14 days have passed since we’ve approved your return, please contact us at engineering@goldencoastoverlanders.com.